Refund policy

At ShaftLab, we want you to be completely satisfied with your purchase. If you are not, we are here to help.

1. Right of Withdrawal (14-Day Period)

Under EU law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must inform us of your decision to cancel the contract by sending an email to sales@shaftlab.eu

2. Conditions for Returns

To be eligible for a return, the item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by proof of purchase.

Note: If the product has been used, installed, or shows signs of wear, we may refuse the return or offer a partial refund based on the reduced value of the item.

3. Custom-Built and Made-to-Specification Shafts

Custom-built shafts are made to the customer’s specifications, including details such as shaft model, flex, length, tipping, grip, adapter, swing weight, and other requested options.

Because these products are specially assembled or modified for the customer, they cannot be returned or refunded under the standard 14-day right of withdrawal where the order has been fulfilled correctly and in accordance with the specifications confirmed by the customer.

Before production, please carefully review and confirm all specifications. Once work has started or the order has been fulfilled, changes or cancellations may not be possible.

This exclusion does not affect your statutory rights. If a custom-built shaft is defective, damaged in transit, incorrectly assembled, or does not match the specifications confirmed in your order, please contact us promptly at sales@shaftlab.eu . We will investigate the issue and, where appropriate, offer a repair, replacement, or refund in accordance with applicable consumer law.

For the avoidance of doubt, a product is not considered defective merely because the selected specifications or performance characteristics do not meet the customer’s expectations, provided that the shaft was built correctly according to the confirmed order.

4. Return Shipping

• You are responsible for paying the shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

6. Faulty or Damaged Items

If your item arrived damaged or is faulty, please contact us immediately at sales@shaftlab.eu with photos of the issue so we can resolve the matter promptly.

7. Contact Us

If you have any questions on how to return your item to us, contact us at sales@shaftlab.eu